Terms of Use

1. Purpose and acceptance

These terms of use ("Terms") govern access to and use of the site ir-conciergerie.com (the "Site"), operated by IR Conciergerie, in connection with IR Immigration (collectively, "we", "our" or "IR Conciergerie").

By accessing or using the Site, you acknowledge that you have read, understood and accepted these Terms and our privacy policy. If you do not accept these Terms, please do not use the Site.

2. Publisher identification

Publisher: IR Conciergerie / IR Immigration.

Contact email: info@ir-conciergerie.com.

The Site is hosted by Cloudflare.

3. Description of services

The Site presents settlement assistance services in Canada (housing search, inspection, airport transfer, administrative support, etc.) and allows you to submit an online quote request.

Information published on the Site is provided for informational and promotional purposes. It does not constitute a firm contractual offer until a written agreement has been concluded between you and IR Conciergerie.

4. No legal or immigration advice

Unless expressly stated otherwise in a separate service agreement, IR Conciergerie is not a law firm or a regulated immigration consultant. Site content and preliminary exchanges do not constitute legal, tax or immigration advice.

For immigration matters, contact IR Immigration or an authorized professional. You remain solely responsible for your decisions and for ensuring your situation complies with applicable laws.

5. Permitted use of the Site

You agree to use the Site lawfully and in accordance with these Terms. In particular, you must not:

• use the Site for fraudulent, unlawful purposes or in a manner that infringes the rights of others;
• attempt unauthorized access to our systems, servers or data;
• introduce viruses, malware or harmful code;
• automatically collect Site data (scraping) without our written consent;
• impersonate any person or entity;
• submit defamatory, hateful, obscene or unlawful content via the form.

6. Quote request form

The quote request form allows you to send us personal information and project details. Submitting the form does not obligate IR Conciergerie to respond, meet any processing deadline or enter into a contract.

You declare that the information provided is accurate, complete and up to date. You agree that we may use it in accordance with our privacy policy to assess your request and contact you.

Explicit consent to the privacy policy is required before submitting the form, in compliance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

7. Pricing and service agreements

Prices, packages or price ranges displayed on the Site are indicative and may change without notice. Applicable taxes (GST/QST or equivalent) are additional unless otherwise stated.

Any service delivery is subject to a separate agreement (quote, contract or purchase order) specifying scope, fees, timelines and specific terms. In case of conflict between the Site and a signed agreement, the latter prevails.

8. Intellectual property

All Site elements (text, graphics, logos, images, structure, code, trademarks and names) are protected by copyright and trademark laws of Canada and Quebec. All rights reserved unless otherwise indicated.

Any reproduction, distribution, modification or commercial use without prior written authorization from IR Conciergerie is prohibited.

9. User-provided content

By sending us content via the form or email, you grant us a non-exclusive, royalty-free, worldwide license limited to processing your request and delivering our services.

You warrant that you hold the necessary rights to the content submitted and that it does not violate any third-party rights.

10. Site availability and changes

We strive to keep the Site available but do not guarantee uninterrupted or error-free access. We may suspend, modify or remove all or part of the Site, temporarily or permanently, without notice or liability.

We may update these Terms at any time. The last updated date appears at the top of this page. Continued use of the Site after changes are published constitutes acceptance of the revised Terms.

11. Third-party links

The Site may contain links to third-party sites or services. These links are provided for your convenience. We have no control over these sites and disclaim responsibility for their content, privacy practices or availability.

12. Limitation of liability

To the extent permitted by the laws of Quebec and Canada, IR Conciergerie, its officers, employees, agents and partners shall not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, data, opportunities or goodwill, arising from or related to use or inability to use the Site.

Our total cumulative liability for any claim relating to the Site is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.

Some jurisdictions do not allow exclusion or limitation of certain damages; in such cases, the above limitations apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify and hold harmless IR Conciergerie and its representatives from any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your use of the Site, your breach of these Terms or violation of a third party's rights.

14. Personal information protection

The collection, use and disclosure of your personal information are described in our privacy policy, available at /confidentialite. That policy forms an integral part of these Terms.

For privacy questions or to exercise your rights, contact our person responsible for the protection of personal information at info@ir-conciergerie.com.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Quebec and applicable federal laws of Canada, without regard to conflict of law rules.

Subject to mandatory consumer rights under Quebec's Consumer Protection Act or any other applicable law, any dispute relating to the Site or these Terms shall be subject to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec.

16. General provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

Failure to exercise a right under these Terms does not constitute a waiver of that right.

These Terms constitute the entire agreement between you and IR Conciergerie regarding use of the Site, subject to any separate service contract.

17. Contact

For any questions about these Terms, write to info@ir-conciergerie.com.